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Frequently Asked Questions

Frequently Asked Questions

Delivery Schedule

Need it by Christmas?

Suggested Shipping Deadlines

Method Cutoff Date
Regular Dec. 14 - Noon EST
3 Day Dec 17 - Noon EST
2 Day Dec 19 - Noon EST
Next Day Dec 20 - Noon EST
Economy shipping is not guaranteed for Christmas Delivery

Express orders will be processed within 1 business day. A physical address is required. Express orders cannot be sent to a PO Box address.

If you indicate a Date Needed when selecting Express shipping, this gives us an idea when you would like your Express order to arrive. If no date is specified, your Express order will ship within 24-48 hours. Not all of the items on our site may be available immediately, so selecting Next Day, Two-Day or Three-Day shipping does not necessarily guarantee your order will arrive in 1, 2 or 3 days. Express Deliveries are not available on weekends (Saturdays and Sundays) or holidays.

Please note: We are not responsible for any delays due to circumstances beyond our control, such as inclement weather or carrier delays.


Regular delivery is via Priority Mail or UPS and requires 5-10 business days.


Economy delivery is via the United States Post Office and requires 2-3 weeks.


The recipient of an international order may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. Vision Video has no control over these charges and cannot predict what they may be. Customs policies vary from country to country and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimations.

Airmail for Canadian Orders - allow 10-12 business days

Express Orders to Canada - allow 3-4 business days

First-Class Mail International - allow approximately 4-8 weeks (varies by country - no tracking)

Priority Mail International - allow approximately 7 - 16 business days (no tracking)

Express Mail International - averages 2-6 business days

What are your shipping rates?

The rates below apply to all orders shipped to U.S. states and territories. Please see the checkout page for International and Express Rates after adding the items to your cart.

  Economy Regular Express
1 Item $3.99 $5.99 Varies
2 Items $4.99 $6.99
3 Items $5.99 $7.99
4+ Items $6.99 $8.99

Will I be charged sales tax on my order?

Orders shipped to Pennsylvania (PA) and Tennessee (TN) will be charged sales tax for the respective entities unless the purchaser can provide a tax exemption certificate. Please fax your tax exemption certificate to (610)584-6643. Pennsylvania sales tax is calculated on the total merchandise purchased plus shipping charges. Tennessee sales tax is calculated only on total merchandise purchased. All other orders are not subject to sales tax.

What Payment Methods Do You Accept?

In order that we may provide you with the lowest possible price and best service, we ask that all orders be prepaid.

You may charge to VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS or any PayPal™ payment method.

We realize that in some cases prepayment is not possible for institutions that are required to issue purchase orders. In such cases we will invoice you at the retail price upon receipt of your written purchase order which can be faxed to (610) 584-6643 or mailed to:

Vision Video
P.O. Box 540
Worcester, PA 19490

Playing DVD outside of North America?

DVD movies are coded by region so that movie studios can control where in the world their movies can be viewed. Hardware manufacturers encode DVD players for the regions where they are sold. We have attempted to include the "Region" on as many programs as possible. If you are placing an order from a country outside of the United States and its territories or Canada, and the region is not listed, please click here to e-mail us.

Can I show the DVD in a church or school setting?

Many customers ask us about showing video programs to church and school groups.
The Motion Picture Licensing Corporation (MPLC), the group who has offered umbrella licenses to show Hollywood productions in public groups, has now teamed up with Christian Copyright Licensing International (CCLI) to create Christian Video Licensing International (CVLI). For one small annual licensing fee, you can obtain a license to show all Gateway Films/Vision Video releases plus most other Christian and Hollywood titles. The CVLI provides legal coverage for churches to show home videocassettes and videodiscs of motion pictures for a variety of church activities, whether the videocassette or videodisc was purchased, rented or borrowed. These may include church services and programs, education sessions and youth activities. For a complete listing of Vision Video/Gateway Films titles covered by CVLI, click here.

This license does NOT cover materials that have been copied from another source or recorded from television. It also does NOT cover charging an admission fee for video showings.

For more information on obtaining a church video license, you can contact CVLI directly at 1-888-771-2854 or visit their website.

What is your return policy?

If, for any reason, a DVD does not meet your full expectations, return it to us within 30 days, and we will exchange it or refund the purchase price. We no longer accept VHS returns.

Please complete the "RETURN FORM" you received with your shipment and return it to:

Vision Video
Attention: Returns
P.O. Box 540
Worcester, PA 19490

Lost your return form? Download the form here.

Do you offer a discount on large purchases?

For those customers placing large orders and wishing to build a video library, we offer additional savings above our already discounted prices.

  • For orders over $100, enter coupon code vd100 to save an additional 10% off the total price of your order.
  • For orders over $250, enter coupon code vd250 to save an additional 15% off the total price of your order.
  • For orders over $500, enter coupon code vd500 to save an additional 20% off the total price of your order.

Apply the coupon code after adding the items to your cart.

Please note: the additional discounts are based on the total dollar amount of the order before tax and shipping charges. This offer cannot be combined with any other promotions.
PO Box 540, Worcester PA, 19490 | 1(800)523-0226 |
Customer Service Hours: 8:00 am - 6:00 pm EST